Privacy Policy

Overview

ReplyCash ("ReplyCash", "we", "us", or "our") connects Kenyans with paid online reply tasks — chat replies, customer service, surveys, translation, and similar work — and pays earnings directly to M-Pesa. This Privacy Policy explains what personal information we collect when you use the ReplyCash website, mobile experience, and related services (together, the "Platform"), how we use and share it, and the choices you have.

By creating a ReplyCash account or otherwise using the Platform, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Platform.

Information We Collect

Information you give us

• Account details: full name, phone number, email address, password, and date of birth (used to confirm you meet our minimum age requirement).
• Identity verification: national ID number or passport details, and in some cases a selfie or scanned ID document, where required to prevent fraud or to comply with payment-partner requirements.
• Payment details: your M-Pesa-registered phone number and transaction references needed to send payouts.
• Task content: the replies, messages, survey answers, or translations you submit while completing tasks on the Platform.
• Communications: messages you send to our support team, and any feedback or survey responses you provide about the Platform itself.

Information collected automatically

• Device & usage data: IP address, device type, operating system, browser type, pages viewed, and timestamps of activity.
• Approximate location: derived from your IP address or phone network, used to confirm you are accessing the Platform from Kenya and to detect suspicious sign-ins.
• Cookies and similar technologies: as described in our Cookie Policy.

Information from third parties

• Confirmation of M-Pesa transaction status from Safaricom or our payment-processing partners.
• Fraud-signal and identity-verification data from third-party verification providers, where used.

How We Use Your Information

We use the information we collect to:

• Create and manage your ReplyCash account and verify your identity and eligibility;
• Match you with available reply tasks and display your task history and earnings;
• Process and confirm M-Pesa payouts, and keep accurate financial records;
• Detect, investigate, and prevent fraud, abuse, multiple-account creation, and violations of our Terms of Use;
• Respond to support requests and communicate service updates, security alerts, and administrative messages;
• Improve the Platform, including troubleshooting, analytics, and quality review of submitted task content;
• Comply with applicable Kenyan law, including tax, anti-money-laundering, and financial-reporting obligations.

M-Pesa & Payment Data

To pay you, ReplyCash shares the minimum information necessary — typically your registered M-Pesa phone number and payout amount — with Safaricom's M-Pesa platform and, where applicable, licensed payment-aggregator partners. ReplyCash does not have access to your M-Pesa PIN and will never ask for it. Any M-Pesa transaction is also subject to Safaricom's own privacy and service terms.

How We Share Information

We share personal information only in the following circumstances:

• Service providers: vendors who host our infrastructure, process payments, verify identity, or provide customer-support tooling, under contracts that limit their use of your data to providing services to us.
• Partner businesses: where a reply task is performed on behalf of a partner business, limited task-relevant information (such as your response content) may be shared with that partner to complete and quality-check the task.
• Legal and safety reasons: where required by law, court order, or regulatory request, or where necessary to protect the rights, property, or safety of ReplyCash, our users, or the public.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.

Data Security

We use administrative, technical, and physical safeguards designed to protect your personal information, including encryption of data in transit, access controls, and regular security review of our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a data breach affecting your personal information, we will notify you and relevant authorities as required by Kenyan law.

Data Retention

We retain personal information for as long as your account is active and for a reasonable period afterward to comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Task content and payout records are typically retained for at least seven years to satisfy Kenyan financial record-keeping requirements. When information is no longer needed, we securely delete or anonymize it.

Your Rights

Under Kenya's Data Protection Act, 2019, you have the right to:

• Be informed of how your personal data is used;
• Access the personal data we hold about you;
• Request correction of inaccurate or outdated data;
• Request deletion of your personal data, subject to our legal retention obligations;
• Object to or restrict certain processing of your data;
• Lodge a complaint with the Office of the Data Protection Commissioner of Kenya.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before actioning a request.

Cookies

The Platform uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Platform is used. For details on the categories of cookies we use and how to manage them, see our Cookie Policy.

Children's Privacy

ReplyCash is intended for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will delete it and, if applicable, close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. If we make material changes, we will notify you by email or through a notice on the Platform before the changes take effect. The "Last updated" date at the top of this page indicates when this Policy was last revised.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please reach out — we're happy to help.