Frequently Asked Questions

ReplyCash is a platform that connects Kenyans with paid online reply tasks — chat replies, customer service, surveys, translation, and data entry — and pays your earnings straight to M-Pesa.

No prior experience is required. Most reply tasks come with clear instructions, and our free tier lets you try a few tasks before committing more time.

No — the Free plan gives you full access to standard reply tasks and instant M-Pesa payouts, forever. Optional paid plans (Pro and Business) unlock priority access to higher-paying tasks.

Just a smartphone or computer, an internet connection, and a valid M-Pesa-registered phone number in your own name.

Tap Start Replying, enter your name, email, and phone number, then set a password. You can also sign up instantly using Google.

On the sign-in page, tap "Forgot Password?", enter your email, and we'll send you a secure reset link. You can also go directly to our password reset page once you have that link.

No. Each person may hold only one ReplyCash account. Creating multiple accounts to claim extra bonuses or tasks violates our Terms of Use and may result in forfeited earnings.

Go to your dashboard settings to update your contact details. If your M-Pesa number changes, update it before requesting a withdrawal so payouts go to the right place.

Reply tasks include chat and email replies, customer-service responses, surveys, translation, and data entry — sourced from ReplyCash and verified partner businesses.

Earnings vary by task type and complexity, with rates shown before you accept a task. Many users complete several tasks a day around their existing schedule.

Submissions are reviewed for quality and accuracy. A rejection usually means the response didn't follow the task instructions closely enough — check the task guidelines and try a similar task again.

There's no fixed daily cap for most task types, though availability depends on what partner businesses have open at any given time. Pro and Business subscribers get priority access to higher-paying tasks.

Once a submitted task is approved, the earnings are added to your ReplyCash balance. You can withdraw your approved balance to your registered M-Pesa number at any time above the minimum withdrawal threshold.

Most payouts are processed instantly. In rare cases, delays can occur on Safaricom's or our payment partner's side and are outside our direct control.

Yes, a minimum withdrawal threshold applies and is shown on your dashboard before you request a payout.

Double-check your registered number in account settings before withdrawing. ReplyCash cannot recover funds sent to an incorrect number that you provided yourself.

The Free plan gives full access to standard tasks and instant M-Pesa payouts. Pro and Business add benefits like priority access to higher-paying tasks and faster payouts — see the Subscription page for full details.

Yes. Pro and Business plans are billed monthly with no lock-in — cancel anytime from your dashboard, effective at the end of the current billing period.